Event Management Help

Search for a topic or browse the most common support requests below. Need more help? Contact Support

How do I create an account?

Click the "Sign Up" button on the login page and fill in your details. You will receive a confirmation email to activate your account.
How do I reset my password?

On the login page, click "Forgot Password" and follow the instructions to reset your password via email.
How do I update my profile information?

Go to your profile page and click "Edit Profile" to update your name, contact information, or password.
Can I use the system on my mobile device?

Yes, the Event Management Data System is mobile-friendly and works on most modern smartphones and tablets.

How do I create a new event?

Go to the Events section and click "Create Event". Fill in the event details and save. The event will appear in your event list.
How can I edit or delete an event?

Select the event from your list, then use the "Edit" or "Delete" buttons. Note: Only users with the correct permissions can delete events.
How do I manage event attendees?

Open the event and go to the "Attendees" tab. You can add, remove, or update attendee information as needed.
How do I send event invitations?

Within the event details, use the "Invite" feature to send invitations to users by email.
Can I duplicate an existing event?

Yes, select the event and use the "Duplicate" option to create a new event with the same details.
How do I attach files or resources to an event?

When editing an event, use the "Attachments" section to upload files or link resources for attendees.

How do I invite a new user?

Go to the Users section and click "Invite User". Enter their email and assign a role. The user will receive an invitation email.
What are the different user roles?

Roles include Admin, Event Manager, Provider, and Viewer. Each role has different permissions for managing events and data.
How do I change a user's role or permissions?

In the Users section, select the user and use the "Edit" option to change their role or permissions.
How do I deactivate a user?

Select the user and click "Deactivate". Deactivated users cannot log in until reactivated by an admin.
Can users have multiple roles?

Each user can only have one role at a time, but you can change their role as needed in the Users section.

What types of reports are available?

The system provides Dynamic Reports (generated on demand), Automatically Cached Reports (regularly updated), and Manually Cached Reports (generated as needed).
How do I download a report?

Go to the Reports section, find the report you need, and click the "Download" button. For cached reports, you may also see a "Regenerate" option.
Sample Report List
- Dynamic Reports: District, Summary, Resource Usage, People and Events, Provider & Admin Users
- Automatically Cached Reports: Event Evaluations for 2025-2026, Pre/Post Results, Contact Evaluations for 2025-2026, Contacts for 2025-2026, Support Requests, Notifiable People, Resource Usage for 2025-2026
- Manually Cached Reports: Contact Evaluations for 2010-2011, Contacts for 2010-2011, Resource Usage for 2014-2015
How do I schedule automatic report generation?

For eligible reports, use the "Schedule" option to set up automatic generation at regular intervals.
Can I share reports with other users?

Yes, after generating a report, use the "Share" button to send a download link to other users or groups.
Why does my report show outdated data?

Cached reports may not reflect the latest changes. Use "Regenerate" to update the report with the most recent data.

Why can't I log in?

Check your email and password. If you forgot your password, use the "Forgot Password" link. If you still have issues, contact support.
Why is my report not updating?

Some reports are cached and may not reflect the latest data until regenerated. Use the "Regenerate" link or contact your administrator.
Who do I contact for technical support?

Email support@events.example.com or use the in-app support chat for assistance.
Why am I not receiving email notifications?

Check your spam folder and ensure your email address is correct in your profile. If the issue persists, contact support.
What should I do if I see an error message?

Take a screenshot of the error and contact support with details about what you were doing when the error occurred.
How do I report a bug or suggest a feature?

Use the "Feedback" option in the main menu or email your suggestion to support@events.example.com.